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Terms of Service

1. Quotation Validity and Exchange Rates

All quotations are valid for 30 (thirty) calendar days from the date of issue unless otherwise stated in writing. Quoted prices are subject to fluctuations in exchange rates between the following currencies:

  • USD
  • EUR
  • GBP

If the South African Rand devalues against these currencies between the quotation date and full payment receipt, the difference will be for the customer’s account.

2. Payment Terms

Unless otherwise agreed in writing:

  • 100% advance payment is required with order confirmation.
  • Orders subject to rental, tender, or finance agreements will only be processed upon receipt of a fully executed contract or official purchase order.
  • LifeMax reserves the right to delay or cancel orders if payment terms are not met.

3. Price Adjustments

All prices are subject to change without prior notice based on:

  • Exchange rate fluctuations
  • Supplier price changes
  • Increases in freight, duties, or customs clearance costs

We will inform you promptly should such adjustments affect your order before final invoicing or dispatch.

4. Product Specifications

While we strive to maintain accuracy, product specifications, features, and availability may change without notice due to manufacturer updates. LifeMax is not liable for any discrepancies arising from such changes.

5. Lead Times and Delivery

Estimated delivery time is typically between 8–12 weeks from receipt of full payment and order confirmation. Delivery timelines are indicative only and may be affected by manufacturing schedules, customs processes, or international shipping delays. LifeMax will not be held liable for delays beyond its control.

All deliveries are ex-warehouse Johannesburg unless otherwise stated in writing.

6. Installation and Support

Where applicable:

  • LifeMax will oversee local delivery and installation.
  • Software installations, peripheral integration, and system calibration will be conducted as required.
  • Specialized installations may involve direct engineering support from the original manufacturer or supplier.

Support post-installation is governed by the specific warranty or service agreement linked to the product purchased.

7. Warranty and After-Sales Service

LifeMax honours and supports the original manufacturer’s warranty terms. Our service and support offerings:

  • Meet or exceed each manufacturer’s warranty and service standards
  • Include assistance with registration, maintenance, and technical troubleshooting
  • Are only valid if the equipment is used as intended and maintained according to guidelines

Damage due to misuse, unauthorized repairs, or neglect will void warranties.

8. Legal Compliance

All products sold by LifeMax comply with applicable South African legislation, including regulatory and importation requirements as governed by the NRCS, SAHPRA, or other applicable authorities. We take every step to ensure our solutions are safe, certified, and legally operable in Southern Africa.

9. Limitation of Liability

LifeMax will not be liable for any indirect, incidental, or consequential damages arising from product use, delayed delivery, or service interruptions. Our maximum liability will be limited to the value of the product or service purchased.

10. Dispute Resolution and Jurisdiction

All transactions are governed by the laws of the Republic of South Africa. Any disputes will be resolved in accordance with the rules of the South African legal system, with jurisdiction in Johannesburg.

11. Acceptance of Terms

By confirming your order, using our services, or making payment, you agree to be bound by these Terms and any related manufacturer or service-level agreements. If you have questions, please contact us at info@lifemax.co.za before proceeding.